Terms & Conditions
About My Practice
I am a qualified, registered and insured Clinical Hypnotherapist and Mind Coach, with extensive additional training in Counselling, Psychotherapy and BLAST/EMDR therapy. All my work is carried out in line with the Code of Ethics and Conduct of the National Council for Hypnotherapy (NCH); a copy is available on their website.
These Terms and Conditions apply to all of my work. I carry out sessions in person, by telephone and online via video.
Therapy and Results
Therapy can be extremely effective; however, there can be no guarantee of a cure for any given condition. Therapy requires commitment and motivation from both Therapist and Client to achieve the best results. Whilst I will always do my absolute best for you, I do not have a magic wand.
My sessions contain a mixture of therapies and techniques, depending on your individual needs. I will always discuss these with you.
Fees and Appointments
Fees are charged per session and are payable 24 hours in advance by BACS. Cash payments can also be made by existing clients at face-to-face appointments.
First sessions can last up to 90 minutes. Going forward, 30, 60 or 90-minute appointments are available depending on your needs.
Changing or Cancelling an Appointment
Please give as much notice as possible if you wish to change or cancel an appointment.
• Less than 24 hours’ notice: 50% of the fee is charged.
• Non-arrival: 100% of the fee is charged.
You can cancel by telephone, text or email. If you booked online, you can manage the booking directly via your email confirmation.
Arriving Late for an Appointment
If you are running late, please let me know as soon as possible. I will do my best to accommodate this, but if I have an appointment immediately after yours, your session may need to be curtailed. The full fee will still be payable if your session has to be curtailed due to your late arrival.
Mutual Respect
I undertake to treat you with respect and am always respectful of the trust you place in me. I will use best practice at all times in our mutual interest.
In return, you agree not to harm yourself, me, or any property belonging to me or any other person during our sessions. You also agree not to attend sessions under the influence of alcohol or drugs, except medication prescribed by your doctor.
If you attend under the influence of alcohol or recreational drugs, or if you display violent or abusive behaviour, I reserve the right to cancel the session and refuse any further therapy sessions.
GDPR / Privacy Policy
Your details are held securely by me and are never passed to any third party.
All the personal information you provide (both written and verbal) is confidential. This applies to both paper and computer records and is held within the terms of the Data Protection Act.
The notes I take during our sessions are for the purpose of your treatment only.
No other persons will have access to personal information unless there are exceptional circumstances. These are limited to:
- Legal action (criminal or civil court cases where a court order is made demanding disclosure).
- Legal requirements
- Where there is good cause to believe that not to disclose would cause danger or serious harm to the client, the therapist and/or others.
Social Media Policy
As a Therapist, it is important that the relationship I have with clients remains in the therapy room. With so much personal information available online, boundaries must be clear. I have a strict social media policy and do not interact with clients on my personal pages, as this is both inappropriate and unethical.
You are welcome to leave a review on Facebook or Google, but I’m unable to publish testimonials on my website as it is discouraged by one of the professional societies I am part of.